From unanswered reviews to a reputation that fills tables

Most local businesses manage their reputation with a spreadsheet and good intentions. ReviewTactic replaces that with a platform that scores your reputation out of 100, drafts replies in your voice, detects suspicious reviews, benchmarks you against competitors, and tells you what to fix first — across Google and 100+ other sites.

Your online reputation is a system, not a to-do. It needs monitoring, intelligence, speed and strategy. ReviewTactic watches everything, understands the patterns, and gives you the playbook — so the next customer who searches your name sees a business that cares.

What is online reputation management?

Online reputation management (ORM) means taking control of how your business appears in online reviews — across Google, Yelp, Facebook, Booking.com, TripAdvisor and every other site where customers rate you. It covers four things: monitoring (knowing when reviews land), responding (replying to every review quickly and well), understanding (seeing the patterns behind the stars), and improving (using the data to make your business better). ReviewTactic handles all four from one dashboard.

The Reputation Index

Everything feeds one number: your Reputation Index, a composite score out of 100 built from review health, competitive standing, reply quality and engagement. It is the at-a-glance read on whether your reputation is climbing or slipping — and the four sub-scores tell you which lever to pull. See the full breakdown in review analytics.

Monitor every review

Review monitoring watches Google and 100+ other platforms in one feed. Alerts fire on negative reviews and rating drops. OTA reviews (Booking.com, TripAdvisor) push in real time via webhook; Google refreshes on a schedule or on demand.

Reply to every review

ReviewSpin drafts an on-brand reply for every review — friendly, professional, empathetic and three more tones. Publish straight to Google, or generate and copy for other sites. Hours of replying become seconds.

Understand the themes

Sentiment analysis reads every review and shows what customers consistently praise or complain about — a topic heatmap, sentiment over time, and your top complaints ranked by frequency.

Benchmark against competitors

Competitor analysis ranks you against nearby businesses on rating, volume and reply quality — and goes further with cross-visitation to show where your guests actually go. Like-for-like benchmarks by cuisine and type, not just raw top-N.

See your Google visibility

Local rank tracking shows how your business appears in Google Search and Maps — impressions, actions and estimated foot traffic. Connect review improvements to real-world customer visits.

Get an AI-powered action plan

The AI Advisor reads your data and tells you what to fix first — via real-time chat and a 12-section report. Powered by commercial AI APIs (Anthropic, Google), your data is never used for model training.

Get more reviews, the compliant way

Review generation automates well-timed SMS and email requests with a one-tap review link and printable QR codes — so you collect steady, authentic reviews without gating, incentivizing, or violating Google's policies.

Defend against fake reviews

ReviewTactic runs suspicious-review detection and policy-violation flagging on incoming reviews. When a review crosses the line, it drafts a policy-based appeal per Google's content guidelines — so you have the strongest possible case for removal.

Top 3 priorities with projected score lift

All the data converges into your Top 3 priorities — the three areas where improvement would lift your Reputation Index the most. Each shows your current score, the target (local average), and the projected point gain. You know exactly where to spend your next hour.

ReviewTactic reputation management dashboard with Reputation Index and priorities

Pricing

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Frequently asked questions

What is online reputation management?
Online reputation management (ORM) is the practice of monitoring, understanding, responding to and improving your online reviews to protect and grow your business. It turns a scattered collection of reviews across a dozen sites into a structured system you can measure and act on.
How is ReviewTactic different from Birdeye or Podium?
ReviewTactic is built for SMBs, not enterprise. It costs a fraction of Birdeye or Podium, requires no annual contract, and includes intelligence features they charge enterprise prices for: cross-visitation analysis, segmented competitor benchmarks, a composite Reputation Index, and an AI Advisor that reads your data and writes the action plan.
Do I need technical skills to use it?
No. Connect your Google account, and ReviewTactic sets up everything else — competitor detection, review monitoring, AI replies, analytics. The interface is built for time-poor owners, not marketing teams.
Can it help remove a fake review?
ReviewTactic flags suspicious and policy-violating reviews automatically, then drafts the policy-based appeal that asks Google to remove a review that breaks the rules. It can't guarantee removal — only Google decides — but it gives you the strongest possible case.
How much does reputation management cost?
Self-serve is pay-per-reply: 5 AI replies free each month, no card required. Analytics is $49/month per location. Done-For-You is $149/month. No contract, no setup fee, cancel anytime.
Does it work for businesses outside the US?
Yes. ReviewTactic works in every country where Google Business Profile is available. It's used by businesses across 8+ countries including the US, UK, Australia, Singapore, Thailand, UAE, Hungary and South Africa.

See what your reviews are telling you

Monitor reviews across 100+ sites, reply in seconds with AI, and benchmark against local competitors. Free to start, no contract.

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