Frequently asked questions

ReviewTactic is Google review management software for local businesses and agencies. Connect your Google Business Profile and it reports reviews that break Google's rules, and you pay only for reviews that come down. It also drafts an on-brand AI reply to every review for you to approve, scores your listing and shows where you rank on Google Maps. Learn more →

ReviewTactic drafts each reply from the review itself, your brand voice (learned from your past replies) and the business details you add in settings, such as your website and policies. Negative reviews get a draft for your approval. On Growth and Managed, positive reviews can be published automatically. Learn more →

Google reviews, on every plan. ReviewTactic does not monitor other review sites.

The AI automatically detects the review language and responds in kind. 20+ languages are supported, including English, Hungarian, German, French, Spanish, Thai and Arabic.

Yes. Negative reviews (1-3 stars) always create a draft you can edit, regenerate, or rewrite manually. Positive reviews can be set to auto-publish or you can approve each one.

Yes. Every plan includes one location, and you add more locations at a flat monthly price each: $29 on Starter, $59 on Growth and $249 on Managed.

Three plans: (1) Starter: $39/month for 200 AI replies and basic analytics. (2) Growth: $79/month for 500 replies, full analytics, auto-reply. (3) Managed: $299/month for unlimited replies, profile optimization, priority support. Learn more →

None. No setup fee, no annual contract, no cancellation fee. Connect your Google account, use it as long as you want, disconnect when you want.

Three plans: Starter ($39/mo, 200 replies), Growth ($79/mo, 500 replies, full analytics), and Managed ($299/mo, unlimited).

Yes. Cancel your monthly plan any time in Billing settings (Manage billing); it stays active until the end of the paid month. No cancellation fee, no retention calls, no 30-day notice period.

Yes. ReviewTactic is fully compliant with Google's review policies. It does not incentivize reviews, does not practice review gating. A 100% response rate is a positive local SEO signal. Learn more →

Review gating is when a business asks customers if they were satisfied first, then only directs happy ones to Google. Google banned it in 2018. FTC penalties can reach $53,088 per violation. Learn more →

No. Google prohibits offering incentives in exchange for reviews (discounts, freebies, points). Rewarding visits is allowed, as long as the reward is not tied to leaving a review. Learn more →

ReviewTactic detects suspicious reviews (new accounts, non-specific content, competitor patterns) and drafts AI-powered appeals citing specific Google policy violations. Learn more →

No. Google does not prohibit AI-generated responses. What matters is that the reply is relevant, professional, and made on behalf of the business. ReviewTactic does exactly that.

Under 10 minutes. Connect your Google Business Profile via OAuth, set your tone preferences, and ReviewTactic starts generating replies immediately.

Only reviews and replies. We don't read your email, personal data, financials, or any other Google account data.

Yes. We use standard Google OAuth 2.0 protocol. We never store your Google password. Access can be revoked anytime from your Google account settings.

Yes. ReviewTactic reads reviews and publishes replies through Google Business Profile. If you don't have a GBP, you need to create one with Google first.

There is no public API currently. For multi-location customers we build custom integrations; contact us.

Leading commercial AI models, used through their paid business APIs. Every draft is checked before it goes live, and your review data is never used to train the models. The providers are listed on our trust page. Learn more →

Templates say the same thing for every review. ReviewTactic AI reads the specific review, references what the reviewer mentions, and responds in your tone. The difference is immediately visible. Learn more →

Negative reviews always get a draft for your approval. The AI acknowledges the complaint, apologizes where warranted, and suggests a resolution. 15+ settings to customize. Learn more →

Yes. Pick one of six tones: friendly, professional, casual, empathetic, apologetic or grateful. Add your business details, and the AI learns your brand voice from your past replies.

A general chatbot writes from the review alone. ReviewTactic also uses your brand voice, learned from your past replies, and the business details you add, then publishes the reply straight to Google and tracks what your reviews say over time. Learn more →

Response rate, average response time, sentiment trend, rating changes, competitor comparison, and 8 detailed sub-metrics about your review health. Learn more →

ReviewTactic compares your reviews against nearby competitors from a database of 1,800,000+ businesses. See where you stand on rating, response rate, and volume. Learn more →

We've collected review data from 1,800,000+ businesses, including 460,000+ restaurants. This enables real local benchmarking: your actual competitors' data, not industry averages.

The Managed plan includes weekly mini-reports and a monthly deep intelligence report. Growth includes monthly AI reports. Starter and Growth plans have a dashboard where you can check analytics anytime.