Frequently asked questions

ReviewTactic is an AI-powered Google review management platform built for restaurants. Connect your Google Business Profile and the AI generates personalized, professional replies to every review within minutes. Learn more →

ReviewTactic uses Claude Sonnet AI trained on your restaurant's menu, tone, and past reviews. Negative reviews get a draft for your approval. Positive reviews can be published automatically. Learn more →

Currently we focus on Google Business Profile reviews — the most impactful platform for most restaurants. Yelp and TripAdvisor support is planned.

The AI automatically detects the review language and responds in kind. English, Hungarian, German, French, Spanish, Thai, Arabic and 20+ languages are supported.

Yes. Negative reviews (1-3 stars) always create a draft you can edit, regenerate, or rewrite manually. Positive reviews can be set to auto-publish, or you can approve each one.

Yes. The Growth plan includes up to 3 locations. For 6+ locations, contact us for managed onboarding.

Self-serve pricing starts at $0.49 per positive reply and $0.99 per negative reply. A typical restaurant pays $18-35/month. The Done For You managed plan is $149/month including 100 AI replies. Learn more →

None. No setup fee, no annual contract, no cancellation fee. Connect your Google account, use it as long as you want, disconnect when you want.

If you have months of unanswered reviews, ReviewTactic processes them all in 48 hours for a one-time fee. Typically $40-80 for a full backlog clear.

You only pay when the AI generates a reply. If you get 30 reviews in a month and respond to all, that's roughly 30 × $0.49-0.99 = $15-30. No monthly minimum.

Yes. Disconnect Google in settings and billing stops immediately. No cancellation fee, no retention calls, no 30-day notice period.

Yes. ReviewTactic is fully compliant with Google's review policies. It does not incentivize reviews, does not practice review gating. A 100% response rate is a positive local SEO signal. Learn more →

Review gating is when a business asks customers if they were satisfied first, then only directs happy ones to Google. Google banned it in 2018. The FTC fines $51K per violation. Learn more →

No. Google prohibits offering incentives in exchange for reviews (discounts, freebies, points). Rewarding visits is allowed — just don't tie the reward to leaving a review. Learn more →

ReviewTactic detects suspicious reviews (new accounts, non-specific content, competitor patterns) and drafts AI-powered appeals citing specific Google policy violations. Learn more →

No. Google does not prohibit AI-generated responses. What matters is that the reply is relevant, professional, and made on behalf of the business. ReviewTactic does exactly that.

Under 10 minutes. Connect your Google Business Profile via OAuth, set your tone preferences, and ReviewTactic starts generating replies immediately.

Only reviews and replies. We don't read your email, personal data, financials, or any other Google account data.

Yes. We use standard Google OAuth 2.0 protocol. We never store your Google password. Access can be revoked anytime from your Google account settings.

Yes. ReviewTactic reads reviews and publishes replies through Google Business Profile. If you don't have a GBP, you need to create one with Google first.

There is no public API currently. For multi-location customers we build custom integrations — contact us.

We use Claude Sonnet 4.6 from Anthropic — one of the strongest language models available. Not ChatGPT, not generic AI. Fine-tuned to your restaurant's context.

Templates say the same thing for every review. ReviewTactic AI reads the specific review, references mentioned dishes, and responds in your tone. The difference is immediately visible. Learn more →

Negative reviews always get a draft — never auto-published. The AI acknowledges the complaint, apologizes where warranted, and suggests a resolution. 15+ settings to customize. Learn more →

Yes. Formal, friendly, casual — you set it. Provide your menu, specialties, and brand voice. The AI learns from these.

Generic tools (Birdeye, Podium) use the same AI for every industry. ReviewTactic is built specifically for restaurant context — menu, cuisine type, hospitality-specific tone. Learn more →

Response rate, average response time, sentiment trend, rating changes, competitor comparison, and 8 detailed sub-metrics about your review health. Learn more →

ReviewTactic compares your reviews against nearby competitors from a 700K+ restaurant database. See where you stand on rating, response rate, and volume. Learn more →

We've collected review data from 700K+ restaurants across 8 countries. This enables real local benchmarking — not industry averages, but your actual competitors' data.

The Done For You plan includes weekly mini-reports and a monthly deep intelligence report. Self-serve plans have a dashboard where you can check analytics anytime.