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The Craft Kitchen
Compensation Tracker
3 pending2 redeemed
Sarah M.★★★★★
2026-05-28
"Waited 45 minutes for our food. The pasta was cold when it arrived. Very disappointing for the price."
Reply: Sarah, I'm truly sorry about the long wait and cold food — that's not the experience we want anyone to have. I've spoken with our kitchen team about this. We'd love to make it up to you with a complimentary dessert on your next visit.
✓ Complimentary dessert
Redeemed on 2026-06-03
James K.★★★★★
2026-06-01
"Terrible service. Our waiter forgot our drinks twice and never apologized. Won't be coming back."
Reply: James, I sincerely apologize for the poor service you received. This is absolutely not our standard and I've addressed this with the team. Please give us another chance — I'd like to offer you 10% off your next visit to show you we can do better.
🎁 10% off next visit
Linda P.★★★★★
2026-06-04
"The brunch portion sizes have gotten noticeably smaller but prices went up. Eggs benedict used to be much better here."
Reply: Linda, thank you for being a returning guest and for this honest feedback. We recently changed suppliers to source higher-quality local eggs, which affected portions slightly. We'd love for you to try our updated menu — please enjoy a complimentary coffee on us next time.
✓ Complimentary coffee
Redeemed on 2026-06-07
Tom R.★★★★★
2026-06-06
"Food was okay but nothing special. Expected more from the hype. The avocado toast was bland and overpriced at 380 THB."
Reply: Tom, thanks for visiting and sharing your thoughts. We take flavour seriously — our chef has actually been experimenting with a new chili-lime avocado blend. We'd love you to give it another try with a complimentary coffee on us.
🎁 Complimentary coffee
Nara S.★★★★★
2026-06-08
"Came for the weekend brunch. 30 minutes for a table even with a reservation. Staff seemed overwhelmed."
Reply: Nara, I'm sorry about the wait — weekend brunch is our busiest time and we clearly need to manage it better. We've added an extra host for weekends. As an apology, please enjoy 10% off your next visit.