Analytics — ReviewTactic Demo

Latest reviews worth sharing

Your best recent 5-star reviews — copy and post them

"Absolutely love this cafe! The variety, the freshness and deliciousness of everything is AMAZING! I come here every morning of my holiday."

Casee W. · Local Guide 8 · Feb 2026

"Absolutely delicious! We've been here more than once during our stay and everything has been wonderful. The staff is impeccable and attentive."

Wilder M. · Apr 2026

"OMG! We tested many menu items and couldn't fault one. Standouts were the roast beef sandwich, the pecan slice and of course the Key lime pie."

Kerry T. · Local Guide 5 · Mar 2026

Review health at a glance

Reputation Index

66 / 100 ↑ +1

You 66 Benchmark 61

Combined: health + competitive + quality + engagement

Basic health

72 / 100 ↑ +1

You 72 Benchmark 65

Rating, response rate, review freshness.

Competitive

58 / 100 ↑ +1

You 58 Benchmark 54

Rating & volume vs local competitors.

Reply quality

68 / 100 ↑ +1

You 68 Benchmark 60

Personalization, length, sentiment match.

Volume & rating

Avg rating

4.40/5.00 ↑ +0.04

Review volume

832new ↑ +110%

Star distribution

832 reviews

5★

564 67.8%

4★

132 15.9%

3★

58 7.0%

2★

42 5.0%

1★

36 4.3%

AI reply ROI

312

Generated

71%

Published as-is

29%

Edited before publish

Local benchmark

Auto-selected from Google Places

Local competitors

Rating rank #4 of 6

vs leader −0.30★

Volume rank #2 of 6

#

Business

Rating

Review volume

Count

1

Sunrise Bakery & Café

0.8km away

4.7★

1,241

2

Flour House BKK

1.2km away

4.5★

467

3

Golden Grain Kitchen

0.5km away

4.5★

312

4

The Craft KitchenYou

Your listing

4.4★

832

5

Baan Artisan Coffee

1.5km away

4.3★

245

6

The Pantry Room

0.9km away

4.3★

189

How you compare to places like yours

Bakery, Café · 48 similar nearby

This compares you only to restaurants like yours — same cuisine (Bakery, Café), nearby, with chains filtered out — instead of the average of every restaurant around you. It's a like-for-like, fairer benchmark.

Metric	You	Similar places avg	Δ
Star rating your average rating	4.40	4.35	+0.05
Review count how many reviews you have	832	186	+646
Reply rate share of reviews you reply to	63%	22%	+41

Δ = the gap vs the similar-places average. Green = you're ahead, red = room to improve. 78% of the 48 similar places nearby are independents (not chains).

Where your guests also go

From your reviewers' other reviews — your real audience competitors

You share 47 guests with "Sunrise Bakery & Café". They rate it 4.7★ — and rate you 4.3★. The competitor holds this shared audience better — room to win them back.

#	Place	Shared	Them ★	You ★	Δ
1	Sunrise Bakery & Café	47	4.7	4.3	-0.4
2	Flour House BKK	28	4.5	4.4	-0.1
3	Golden Grain Kitchen	19	4.4	4.5	+0.1
4	Baan Artisan Coffee	14	4.3	4.6	+0.3
5	The Pantry Room	11	4.2	4.5	+0.3

What guests praise — them vs you

Your shared guests praise you more for food quality; they praise competitors more for service speed — your biggest opportunity.

Topic	You	Them
Food quality	42%	28%
Menu variety	18%	12%
Service speed	12%	28%
Ambiance	16%	18%
Value	12%	14%

Share of positive mentions within each side (from your shared guests).

Google visibility

Impressions

6,280

Search: 2,320 · Maps: 3,960

Directions

178

Website

85

Calls

41

Impressions (Search vs Maps)

Search Maps

Actions

Directions Website Calls

Search keywords

By name vs Generic

By name 42%

Generic 58%

5,780 total impressions

Top searches

1 craft kitchen suan phlu 1,240

2 bakery suan phlu 890

3 best cafe sathorn 720

4 artisan bread bangkok 680

5 brunch suan phlu 540

6 sourdough bangkok 460

7 cafe near me 380

8 breakfast sathorn 340

9 key lime pie bangkok 290

10 coffee shop suan phlu 260

What to do this week

Fixing all three would lift Overall to 77 — +11 pts

Top 3 priorities

Highest expected lift on Overall score. Ranked by impact.

01 Reply rate Operations

63

→ 61 (avg)

+5 pts

Overall lift if fixed

02 Backlog severity Operations

45

→ 61 (avg)

+3 pts

Overall lift if fixed

03 Complaint coverage Operations

38

→ 61 (avg)

+3 pts

Overall lift if fixed

Sentiment over time

Positive: 12 Neutral: 2 Negative: 2

Topic heatmap

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Food quality

18

22

26

24

28

20

19

25

28

21

18

26

Service

12

14

16

15

18

13

12

15

17

14

12

16

Ambiance

8

10

12

11

14

10

9

12

13

10

8

12

Wait times

3

4

6

5

7

4

3

5

4

3

4

3

Price

2

3

4

3

4

3

2

3

2

3

2

Portions

1

2

3

2

4

2

1

3

2

Reply performance

Avg reply speed

14.2 days

Slow — 3+ days

Negative reply rate

58%

Percentage of negative (1-2★) reviews replied to

Response rate trend

Overall

63%

Last 90 days

74%

Improving

Negative review trend

Top complaints

Wait times

42

Portion size

28

Price

24

Delivery

18

Noise level

8

Who reviews you

Regular customer 34%

Casual reviewer 25%

Power reviewer 18%

First-timer 13%

Food critic 7%

Complaint focused 3%

Credibility score

64/100

Decent credibility. A mix of experienced and casual reviewers.

487

Reviewers analyzed

86

Influential reviewers

Their reviews get 3x more views

54

Avg reviews each

Average

Guest nationalities (estimated)

?

Thai 127 (26%)

British 68 (14%)

American 63 (13%)

German 19 (4%)

French 19 (4%)

Chinese 17 (3%)

Diverse guest base: consider multilingual review responses.

Local vs. tourist split

38%

46%

16%

Local 38%

Tourist 46%

Expat 16%

High tourist dependency (46%). Seasonal review patterns expected — focus on consistency.

💡 This is sample data. With your real reviews, we profile every reviewer — their history, influence level, where else they eat, and whether they're worth a personal reply. See my reviewers →

The Craft Kitchen

Review Manager settings